FREQUENTLY ASKED QUESTIONS
Where can I buy Groove Drum Co. products?
Currently you can purchase in stock drums directly through our online shop .
Can I order a bespoke snare or drumkit?
Of course! Or main focus is on making custom bespoke drums for our clients. Just fill out our contact form or email us at groovedrumcompany@gmail.com so that we can kickstart the process and discuss all the details, including specs and budget.
Please note that all bespoke orders require a 50% non refundable deposit in order to enter production. The remaining 50% is due on completion.
How long will my order take?
Lead times for bespoke orders vary depending on specifications, availability of materials and production schedules at the time of ordering. Always check with us for a more accurate delivery estimate.
Can I change my specs after I pay the 50% deposit?
Once you place a bespoke order with us, we order the materials and parts needed to build your custom drums. Because of this, we are unable to accept major changes to your order once the deposit is paid. We will always check with you before starting production, to make sure everything goes as planned.
Do you ship internationally?
Yes, we ship worldwide. Please see the Shipping Information page for more information. Please note that for some countries we may need to do a custom shipping method. If you have any problems when checking out your order, please contact us.
Why can I only pay in Euros (EUR)?
Due to extra charges on our end when we use currency conversion, all orders will be paid in Euros and your card / payment provider will be responsible for making the conversion. However, you can still use the currency converter on our website in order to see all the prices in EUR, USD or GBP.
Do you offer endorsement deals?
Currently we do not offer official endorsements. We consider everyone who chose Groove Drum Co. as our supporter. Every drummer, studio or venue we work with gets the same attention and respect.
Do my drums come with a warranty?
All Groove Drum Co. drums are covered by our three year warranty. For more information, please visit the Warranty Information page.
Can I visit the workshop?
We take customer visits by appointment only.
